Terms & Conditions
Terms & Conditions
By Booking a property on our Site You Accept These Terms and Conditions
Please read these Terms and Conditions carefully and ensure that you understand them before using Our Site.
Your agreement to comply with these Terms and Conditions is indicated by your use of Our Site. If you do not agree to these Terms and Conditions, you must stop using Our Site immediately.
TERMS & CONDITIONS FOR SHORT-TERM STAYS
1. Definitions
The definitions and rules of interpretation in this clause apply in this Contract.
- Apartment means the accommodation booked by the Guest under the Contract and includes all the furniture, fittings, and effects in or on the same.
- Company means West End Agency Services Limited (Company Registered No. 08916732), which may be referred to by its trading name of “Frankie Says”.
- Full Payment means the entire cost of the full duration of the Guest’s proposed stay in an Apartment
- Guest means the guest named on the reservation
- Visitor means any other person aside from the Guest who the Guest directly or indirectly authorises to enter the Apartment.
- Working Hours means between 9.00 am and 6.00 pm Monday to Friday (inclusive) excluding bank holidays.
2. Reservation and Booking
2.1. A binding contract between the Guest and the Company is created, subject to these Booking Conditions, by issuance of a Booking Confirmation by the Company
2.3. Credit or debit card details are required for all apartments to confirm a reservation
3. Payments
3.1. Full Payment is required at the time of booking. Should Full Payment fail, the company reserves the right to cancel any bookings made. For further details please contact the short lets department on +44 204 5136 755.
3.2. The Company reserves the right to charge on the Guest’s credit card for any loss sustained by the Company due to the Guest’s acts, omissions, negligence, damage caused, laundry, telephone bills, satellite charges or other expenses incurred by the Guest and not paid for prior to, on, or after the date of departure.
3.3. Payment must be made in sterling
4. Accommodation and Occupancy
4.1. The Accommodation
4.1.1. Unavailable Property – In the case that a home becomes uninhabitable due to circumstances beyond the company’s control, we will try to relocate the guest to similar or better accommodation subject to availability. In the case that alternative accommodation is not available, the company agrees to refund the guest the balance of any monies paid on a pro-rata basis of the Accommodation rate.
4.2. Occupancy
4.2.1. The number of people permitted to occupy any apartment is limited to the number of people named at the time of the booking. In some apartments, a sofa bed is provided for extra guests. Please refer to the number of beds and number of rooms to avoid any confusion
4.2.2. If, on any occasion, the number of people permitted to occupy the apartment is exceeded, the Company reserves the right to cancel the customer’s stay with immediate effect, and no reimbursement of rent will be given.
5. Arrivals and Departures
5.1. The apartments are available for occupation from 15:00 hours on the day of arrival to 10:00 hours on the day of departure. All additional hours will be charged as a one-day booking unless otherwise agreed.
5.2. Arrivals can be scheduled at all times
6. Confirmation of Booking
6.1. Once a booking is complete, The company will e-mail the customer the booking confirmation with more details about the booking.
7. Cancellation Policy
7.1. If Cancellation takes place more than 7 days before the date of arrival, no cancelation charge will be levied and you will be entitled to a full refund of the total accommodation cost. However, credit card surcharges and service charges are non-refundable.
7.2. If Cancellation takes place less than 7 days before the date of arrival, the guest will not be entitled to any refund.
7.3. LDG runs a strict policy of not providing refunds, under any circumstances, should a customer not arrive for a pre-arranged booking
7.4. In the unlikely event (and where the Guest is not in breach of the Booking Conditions) that is necessary for the Company to cancel the Booking, the Company will refund in full all monies paid by the Guest for those days that the Guest is not in occupation of the accommodation.
7.5. As a precautionary measure, we strongly recommend that the Client purchase travel insurance.
8. Extending Stays
8.1. The Guest should note when reserving the Apartment for a specific period that it may not automatically be available for a further period or extension, as it may be pre-booked for another guest. If any extension is required, The Guest should contact the Company as early as possible and the Company will use reasonable endeavours to secure an extension or to find another Apartment for the Guest to move to at the end of his original stay, but this will not be guaranteed.
9. Additional Charges
9.1. Upon booking, the customer’s credit card details will be taken as security for any additional charges and/ or damages.
9.2. Damages – Without exception, damages to the apartment must be paid in full by the customer. In the event of any breakages or damage (before or after the customer vacates), The company will provide the customer with a detailed breakdown of the issues and the repair costs. Where possible, photographic evidence will also be supplied on request and an itemised bill relating to this expense will be e-mailed within seven working days.
9.3. Telephone Calls – Please note that none of the apartments have a landline telephone facility. Therefore, customers are advised to ensure they have access to a mobile telephone should they wish to make calls.
9.4. Cleaning – For customers staying for periods over seven days, there will be an option for weekly cleaning service and linen change. Guest must inform the company if they wish to opt in for this service
9.5. Internet Access
9.5.1. The company provides 24/7 Wi-Fi in all apartments at no additional charge. However, whilst the company will make every effort to ensure that the service is available at all times, should there be a fault with the user’s hardware or software, or the service is temporarily suspended, the company does not offer any refund or reduction in the apartment rates.
9.5.2. The Company does not assume any responsibility for any damage to a computer belonging to a customer, nor the data contained on it, or the security of any data transmitted over the Internet. It is the sole responsibility of the customer to protect their computers from viruses, loss of data, and/or unauthorised access.
10. Insurance and Liabilities
10.1. The Company cannot be held responsible in any way for loss of, or damage to, contents, furniture, fittings or any personal belongings at the apartment locations. Nor can the Company be held liable for the acts or defaults caused by third parties. You are advised to ensure your own insurance policies cover loss or damage to personal property during your stay. Customers are advised to take out adequate travel and personal insurance.
10.2. This Clause sets out the entire financial liability of the Company (including any liability for the acts or omissions of its employees, agents, and sub-contractors) to the Guest in respect of:
10.2.1. any breach or negligent performance of this Contract,
10.2.2. any use made by the Guest of the Apartment and damage to or loss of the property of the Guest or any third party; and
10.2.3. any representation, statement or tortious act or omission (including negligence) arising under or in connection with this Contract.
10.3. Nothing in these Booking Conditions limits or excludes the liability of the Company:
10.3.1. for death or personal injury resulting from negligence;
10.3.2. as a result of fraud or fraudulent misrepresentation; or
10.3.3. for any liability incurred by the Guest as a result of any breach by the Company of the condition as to title or the warranty as to quiet possession implied by section 2 of the Supply of Goods and Services Act 1982 (if applicable).
10.4. If the Guest is contracting in its capacity as a business, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Contract. The Guest’s statutory rights as a consumer are unaffected.
10.5. Subject to Clause 10.3 above:
10.5.1. the Company shall not be liable, whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation or otherwise howsoever for punitive loss, loss of profits, loss of data, loss of goodwill, wasted expenditure, anticipated savings or any indirect, special or consequential losses; and
10.5.2. the Company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this Contract shall be limited to 200% of the applicable Cancellation Charge.
10.6. This Contract is made for the benefit of the parties to it and (where applicable) their successors and permitted assigns and is not intended to benefit, or be enforceable by, anyone else.
11. Feedback and Complaints
11.1. In the event that a customer is not entirely satisfied with the service, he/she should notify the Company in the first instance. If the problem cannot be resolved at this stage, please put your comments in writing to The Manager, Frankie Says, 53 Great Titchfeild Street, London, W1W 7PJ.
11.2. Our policy is to acknowledge any complaint within five working days.
12. Pets
- The company regrets that pets are not allowed in most of the apartments, Please confirm with the company whether or not a pet is allowed in any specific apartment before proceeding with the booking12. Pets
13. Pets
- In the interest of all customers and staff, The company operates a strict no-smoking policy.
14. Services
14.1. The Company cannot be held responsible for any failure or interruption of services to the apartment, including electricity and water or any damage, disruption or noise caused as a result of repair works being carried out in another part of the property.
15. Lost Property
15.1. Any items left in the apartment will be kept at the company head office for a maximum of three weeks after the departure date. Customers will be expected to pay for any storage/postal/delivery costs associated with the return of such items.
16. Company Website And Other
16.1. Every effort has been made by the Company to ensure that the information and images on its website and other websites are accurate. However, information and images are subject to change without notice.
17. Brochure Information
17.1. The information contained in the Company’s brochure, website and any other printed or other publicity material handed or to be handed to the Guest is believed to be accurate.
17.2. Whilst the Company takes reasonable steps to ensure this accuracy, it shall not be liable for any loss, damage, cost or expense arising either directly or indirectly from errors or omissions contained in such material.
17.3. The Company’s employees, agents or representatives are not authorised to make any representations concerning the Apartment, unless such representations are confirmed by the Company in writing. In entering into the Contract, the Guest acknowledges that it does not rely on, and waives any claim for breach of, any such representations which are not so confirmed.
18. Force Majeure
18.1. The Company shall have no liability to the Guest if it is prevented from or delayed in performing its obligations under this Contract or from carrying on its business or in any way otherwise by or in respect of acts, events, omissions or accidents beyond its reasonable control, including strikes, lock-outs or other industrial disputes (whether involving the workforce of the Company or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, fire, flood, storm, default of Company’s sub-contractors, theft, burglary or malicious acts of third parties.
19. Access
19.1. The Company or their authorised representative will be allowed access to the Apartment at any reasonable time during the booking.
20. General
These Conditions shall be read and construed without reference to their clause headings, which are included for convenience only. They should be read and construed in accordance with the laws of England and the English courts have exclusive jurisdiction over any disputes. No tenancy of the Apartment is deemed to be granted or shall arise under these Booking Conditions.
No waiver by the Company of any breach of the Contract by the Guest shall be considered as a waiver of any subsequent breach of the same or any other provision. The Company shall not be deemed to have waived the performance of any obligation by the Guest under this Contract unless it has expressly waived such performance in writing.
If any provision of the Contract is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of the Contract and the remainder of the provision in question shall not be affected thereby.
All rights and remedies provided under the Contract are cumulative.
This Contract is made in the English language only.
Please note that the apartments, as featured on the website, are individual and may vary in style, size, and layout.
Please contact The company for further information on the individual apartments.
Please note that, should a customer/s be in breach of these terms and conditions, The company reserves the right to request that they vacate their apartment within 24 hours.